The VPN package is greyed out (as shown in the screen capture below) due to incomplete/unclean installation of VPN client.
To resolve the issue, please follow the steps below to remove the Cisco Anyconnect VPN client from your Mac OS X and re-install it again.
Note: If your Mac user account has no password (a blank password), you must give it a password before proceeding the procedures below. Please refer to Apple support site https://support.apple.com/en-hk/HT202860#knowpassword to change your password.
- From Finder menu, choose Go and then click Utilities.
- Click Terminal.app App.
- Type the following at the command prompt, press Enter and input the password of your Mac user account.
sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn
Cisco Anyconnect Secure Mobility Client 4.7 Download Mac Download
A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon64ndis6Install, location: C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility ClientVACon64.exe, command: -install 'C:Program Files (x86)CiscoCisco AnyConnect Secure Mobility Clientvpnva-6.inf' VPNVA. Cisco's AnyConnect Secure Mobility Client is a Virtual Private Network (VPN) client that works on a wide variety of operating systems and hardware configurations. For more information about VPNs, see: Virtual Private Network at MIT. The new Cisco AnyConnect Secure Mobility Client and service will work under Mac OS X, Windows, and Linux.